000			00704nam a22002537a 4500
999			_c942 _d942
003			OSt
005			20200413120342.0
008			200413b ||||| |||| 00| 0 eng d
020			_a0070700990
082			_a658.8 ZEI
100			_aZeithaml, V. A.
245			_aServices marketing : _bintegrating customer focus across the firm.
250			_a5th ed.
260			_aNew Delhi : _bTata McGraw Hill Education Private Limited, _c2000.
300			_axxvii, 763 p. : _bill. ; _c24 cm
504			_aincludes index.
650			_aMarketing.
700			_aBitner, M. J.
700			_aGremler, D. D.
700			_aPandit, Ajay.
942			_cBK