000			00975nam a22003497a 4500
003			OSt
005			20230213113115.0
008			200413b ||||| |||| 00| 0 eng d
020			_a9780070660076
082			_a658.8 ZEI
100			_aZeithaml, Valarie A.
245			_aServices marketing: _bintegrating customer focus across the firm.
250			_a4th ed.
260			_aDelhi : _bTata McGraw-Hill, _c2008.
300			_axxix, 743 p. _bill. ; _c24 cm.
504			_ainclude index.
650			_amarketing.
700			_aBitner, Mary Jo.
700			_aGremler, Dwayne D.
700			_aPandit, Ajay.
942			_cBK
999			_c939 _d939