000			00621nam a22002177a 4500
999			_c919 _d919
003			OSt
005			20200413102029.0
008			200413b ||||| |||| 00| 0 eng d
020			_a007231221
082			_a658.8 ZEI
100			_aZeithaml, Valarie.A.
245			_aServices marketing : _bintegrating customer focus across the firm.
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill Companies,Inc, _c2000.
300			_axxviii, 620 p. : _bill ; _c25 cm.
700			_aBitner, Mary Jo.
942			_cBK