000			00455nam a22001817a 4500
999			_c824 _d824
003			OSt
005			20200413071409.0
008			200413b ||||| |||| 00| 0 eng d
020			_a0195667581
082			_a658.8 APT
100			_aApte, Govind.
245			_aServices marketing.
260			_aIndia : _bOxford university press, _c2004.
300			_axi, 440 p. : _bill. ; _c25cm.
504			_aIncludes index.
942			_cBK