000			00506nam a22001697a 4500
003			OSt
005			20210224082902.0
008			210224b ||||| |||| 00| 0 eng d
020			_a9788120333260
082			_a658.812 SHA
100			_aShanmugasundaram, S.
245			_aCustomer relationship management : _bmodern trends and perspectives.
260			_aNew Delhi : _bPrentice-Hall of India Private Limited, _c2008.
300			_axvii, 276 p. : _bill. ; _c23 cm.
942			_cBK
999			_c6173 _d6173