000			00502nam a22001817a 4500
003			OSt
005			20210224054845.0
008			210224b ||||| |||| 00| 0 eng d
020			_a0072464267
082			_a658 HEI
100			_aDavis, Mark M.
245			_aManaging services : _busing technology to creat value.
260			_aNew York : _bMcGraw-Hill/Irwin, _c2003.
300			_axvii, 443 p. : _bIncludes index. ; _c26 cm.
650			_aManaging.
942			_cBK
999			_c6112 _d6112