000			00564nam a22001817a 4500
003			OSt
005			20210211060251.0
008			210211b ||||| |||| 00| 0 eng d
020			_a8126509384
082			_a331.793 GUS
100			_aGustafsson, Anders.
245			_aCompeting in a service economy : _bhow to create a competitive advantage through service development and innovation.
260			_aNew Delhi : _bJohn Wiley & Sons, _c2003.
300			_axv, 190 p. : _bill. ; _c23 cm.
700			_aJohnson, Michael D.
942			_cBK
999			_c5753 _d5753