000			00556nam a22001817a 4500
999			_c4836 _d4836
003			OSt
005			20200610091249.0
008			200610b ||||| |||| 00| 0 eng d
020			_a9780070702523
082			_aREF GRE
100			_aGreenberg, Paul.
245			_a CRM customer relationship management ; _bSocial CRM strategies, tools, and techniques for engaging your customers.
260			_aNew Delhi : _b McGraw Hill Education, _c2010.
300			_axxvi, 662 p. : _bill. ; _c23 cm.
650			_aCRM
942			_cREF