000			00542nam a22002057a 4500
003			OSt
005			20230206160728.0
008			200610b ||||| |||| 00| 0 eng d
020			_a9781138236813
082			_aREF BUT
100			_aButtle, R.
245			_a Consumer relationship management: _bconcepts and technologies
250			_a3rd ed.
260			_a New York : _bRoutledge, _c2017.
300			_axxv, 400 p. : _bill. ; _c24 cm.
650			_aManagement.
700			_aMaklan, S.
942			_cREF
999			_c4804 _d4804