000			00477nam a22001697a 4500
999			_c3936 _d3936
003			OSt
005			20200603085349.0
008			200603b ||||| |||| 00| 0 eng d
020			_a9788120332850
082			_a658.812 MUK
100			_aMukerjee, Kaushik.
245			_aCustomer Relationship Management : _ba strategic approach to marketing.
260			_aDelhi : _bPHI Learning, _c2014.
300			_axxi, 170 p. : _bill. ; _c22 cm.
942			_cBK