| 000 | 00543nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c3354 _d3354 |
||
| 003 | OSt | ||
| 005 | 20200528084640.0 | ||
| 008 | 200528b ||||| |||| 00| 0 eng d | ||
| 020 | _a9788177587623 | ||
| 082 | _a650 DYC | ||
| 100 | _aDyche, Jill. | ||
| 245 |
_aThe CRM handbook : _ba business guide to customer relationship management. |
||
| 260 |
_aNew Delhi : _bPearson education, _c2002. |
||
| 300 |
_a331 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 942 | _cBK | ||