000			00657nam a22002297a 4500
999			_c3349 _d3349
003			OSt
005			20200528083658.0
008			200528b ||||| |||| 00| 0 eng d
020			_a9780070584792
082			_aGEN PAT
100			_aPatterson, Kerry.
245			_aCrucial conversations : _btools for talking when stakes are high.
260			_aNew Delhi : _bTata McGraw-Hill Publishing Company Ltd, _c2002.
300			_axv, 231 p. : _bill. ; _c24 cm.
504			_aIncludes index.
650			_aConversation.
700			_aGrenny,Joseph.
700			_aMcMillan,Ron.
700			_aSwitzler, Al.
942			_cBK