000			00623nam a22002057a 4500
999			_c2079 _d2079
003			OSt
005			20200504054754.0
008			200504b ||||| |||| 00| 0 eng d
020			_a1578203139
082			_a650 REA
100			_aRead, B. B.
245			_aDesigning the best call center for your business : _ba complete guide for location, services, staffing, and outsourcing.
250			_a2nd ed.
260			_aUSA : _bCMP books, _c2005.
300			_axx, 362 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
650			_aDesigning.
942			_cREF