| 000 | 00616nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c1986 _d1986 |
||
| 003 | OSt | ||
| 005 | 20200429094306.0 | ||
| 008 | 200429b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780470677438 | ||
| 082 | _a420 BER | ||
| 100 | _aBergevin, Real., | ||
| 245 | _aCall centers for dummies. | ||
| 250 | _a2nd ed. | ||
| 260 |
_aCanada ; _bJohn Wiley & Sons, Ltd, _c2010. |
||
| 300 |
_axviii, 353 p. _bill. ; _c24 cm. |
||
| 700 | _a Kinder, Afshan., Siegel, Winston.etl… | ||
| 942 | _cBK | ||