000			00552nam a22001817a 4500
999			_c198 _d198
003			OSt
005			20200401052527.0
008			200401b ||||| |||| 00| 0 eng d
020			_a0471644099
082			_a658 BRO
100			_aBrown, Stanley A.
245			_aCustomer relationship management : _ba strategic imperative in the world of e-business.
260			_aCanada : _bJohn Wiley &Sons Canada, Ltd, _c2000.
300			_axxv, 345 p. : _bill ; _c23 cm.
942			_cBK