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1.
Services marketing : Integrating customer focus across the firm.

by Zeithaml, Valarie A | Bitner, mary Jo | Gremler, Dwayne D | Pandit, Ajay.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : McGraw Hill Education (India) Private Limited, 2014Availability: Items available for reference: Not for loanCall number: 658.8 ZEI (1). :

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Services marketing : integrating customer focus across the firm.

by Zeithaml, Valarie.A | Bitner, Mary Jo.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Companies,Inc, 2000Availability: Items available for loan: Call number: 658.8 ZEI (3).

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3.
Services marketing: integrating customer focus across the firm.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | Pandit, Ajay.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi : Tata McGraw-Hill, 2008Availability: Items available for loan: Call number: 658.8 ZEI (10).

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4.
Services marketing : Integrating customer focus across the firm.

by Zeithaml, Valarie A | Bitner, mary Jo | Gremler, Dwayne D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : McGraw Hill Education (India) Private Limited, 2014Availability: Items available for loan: Call number: 658.8 ZEI (1).

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