Designing the best call center for your business : a complete guide for location, services, staffing, and outsourcing.
By: Read, B. BMaterial type: TextPublisher: USA :CMP books,2005Edition: 2nd edDescription: xx, 362 p. : ill. ; 24 cmISBN: 1578203139Subject(s): DesigningDDC classification: 650 REA
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