Brown, Stanley A. <br/><br/>
Customer relationship management :  a strategic imperative in the world of e-business. 

 - Canada :  John Wiley & Sons Canada, Ltd.,  2000. 
 - xxv, 345 p. :  ill. ;  23 cm. 
<br/><br/>Includes appendix. 
<br/><br/><label>ISBN: </label>0471644099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer.<br/>Relationship.<br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658 BRO