Rust, Roland T. <br/><br/>
Service marketing. 

 - USA :  Harper Collins College Publisher,  1996. 
 - xx, 508 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0673991458 
<br/><br/><label>Dewey Class. No.: </label>658.8 RUS