Timm, Paul R. <br/><br/>
Customer service :  career success through customer loyalty. 

 - 4th ed. 
 - India :  Pearson education Inc,  2008. 
 - 299 p. :  ill. ;  25 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9788131720738 
<br/><br/><label>Dewey Class. No.: </label>658.812 TIM