Davis, Mark M. <br/><br/>
Managing services :  using technology to creat value. 

 - New York :  McGraw-Hill/Irwin,  2003. 
 - xvii, 443 p. :  Includes index. ;  26 cm. 
<br/><br/><label>ISBN: </label>0072464267 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Managing.
<br/><br/><label>Dewey Class. No.: </label>658 HEI