Schmenner, Roger W., <br/><br/>
Plant and service tours in operations management / 

 - 3rd ed. 
 - New York :  Toronto :  Macmillan ;  Collier Macmillan,  c1991. 
 - xv, 270 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0024068969 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial tours.<br/>Service industries
<br/><br/><label>Dewey Class. No.: </label>658.5 62 SCH