Gustafsson, Anders. <br/><br/>
Competing in a service economy :  how to create a competitive advantage through service development and innovation. 

 - New Delhi :  John Wiley & Sons,  2003. 
 - xv, 190 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>8126509384 
<br/><br/><label>Dewey Class. No.: </label>331.793 GUS