TY  - BOOK
AU  - 
TI  - Operations strategies for competitive advantage: text and cases 
SN  - 0030976685
U1  - 658.401 ETI 
PY  - 1994///
CY  - Fort Worth
PB  - Dryden Press
KW  - Production management
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -