Etienne-Hamilton, E. C. <br/><br/>
Operations strategies for competitive advantage :  text and cases / 

 - 1st ed. 
 - Fort Worth :  Dryden Press,  c1994. 
 - xvi, 559 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0030976685 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Production management<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.401 ETI