Greenberg, Paul. <br/><br/>
CRM customer relationship management ;   Social CRM strategies, tools, and techniques for engaging your customers.  

 - New Delhi :   McGraw Hill Education,   2010. 
 - xxvi, 662 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780070702523 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>REF GRE