Whalen, D. Joel. <br/><br/>
I see what you mean :  persuasive business communication. 

 - New Delhi :  Response Books,   1996. 
 - xix, 252 p. :  ill. ;  21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8170365880 
<br/><br/><label>Dewey Class. No.: </label>658 WHA