TY  - BOOK
AU  - Patterson, Kerry.
AU  - Grenny,Joseph.
AU  - McMillan,Ron.
AU  - Switzler, Al.
TI  - Crucial conversations: tools for talking when stakes are high
SN  - 9780070584792
U1  - GEN PAT 
PY  - 2002///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd
KW  - Conversation
N1  - Includes index
ER  -