Patterson, Kerry. <br/><br/>
Crucial conversations :  tools for talking when stakes are high. 

 - New Delhi :  Tata McGraw-Hill Publishing Company Ltd,  2002. 
 - xv, 231 p. :  ill. ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780070584792 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conversation.
<br/><br/><label>Dewey Class. No.: </label>GEN PAT