Evans, James R. <br/><br/>
Total quality :  management, organization and strategy. 

 - Noida :  Thomson Learning Inc,  2005. 
 - xii, 467 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliography and index. 
<br/><br/><label>ISBN: </label>9788131501894 
<br/><br/><label>Dewey Class. No.: </label>658.401 EVA