Quality management in government :  theory and practice. 

 -  Agnihotri, V K. 
 - New Delhi :  Allied Publishers Pvt Ltd,  2003. 
 - xxi, 201 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>8177645161 
<br/><br/><label>Dewey Class. No.: </label>658.401 AGN