Russell, Roberta S. <br/><br/>
Operations management :  quality and competitiveness in a global environment. 

 - 5th ed. 
 - Noida :  John Wiley and Sons Inc,  2006. 
 - xxii, 808 p. :  ill. ;  28 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>8126508817 
<br/><br/><label>Dewey Class. No.: </label>658.562 RUS