TY  - BOOK
AU  - Read, B. B.
TI  - Designing the best call center for your business: a complete guide for location, services, staffing, and outsourcing
SN  - 1578203139
U1  - 650 REA 
PY  - 2005///
CY  - USA
PB  - CMP books
KW  - Designing
N1  - Includes bibliographical references and index
ER  -