Read, B. B. <br/><br/>
Designing the best call center for your business :  a complete guide for location, services, staffing, and outsourcing. 

 - 2nd ed. 
 - USA :  CMP books,  2005. 
 - xx, 362 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1578203139 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Designing.
<br/><br/><label>Dewey Class. No.: </label>650 REA