TY  - BOOK
AU  - Mohamed, H Peeru.
AU  - Sagadevan, A.
TI  - Customer relationship management: A step by step  approach
SN  - 8125912053
U1  - 658.81 MOH 
PY  - 2008///
CY  - Delhi
PB  - Vikas Publishing House Pvt Ltd
KW  - Customer relationship
KW  - Management
ER  -