TY  - BOOK
AU  - Berry Leonard L.
TI  - Discovering the soul of service: The nine drivers of sustainable business success
SN  - 9780684845111
U1  - 658.8 BER 
PY  - 1999///
CY  - New York
PB  - The free press
KW  - Service
N1  - Includes index
ER  -