Berry Leonard L. <br/><br/>
Discovering the soul of service :  The nine drivers of sustainable business success. 

 - New York:  The free press,  1999. 
 - xiv, 269 p :  23 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9780684845111 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service
<br/><br/><label>Dewey Class. No.: </label>658.8 BER