Seybold, Patricia. B. <br/><br/>
Capitalising on customers :  an executive's guide to CRM. 

 - New Delhi :  Vikas publishing house Pvt Ltd,  2005. 
 - x, 183 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>8125918744 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Capitalising.
<br/><br/><label>Dewey Class. No.: </label>658.812 SEY