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The customer-centered enterprise :
how IBM and other world-class companies achieve extraordinary results bt putting customers first.
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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results bt putting customers first.
By:
Thompson, Harvey
Material type:
Text
Publisher:
New Delhi :
Tata McGraw-Hill Publishing Company Limited,
2003
Edition:
2nd ed
Description:
xv, 247 p. : ill. ; 23 cm
ISBN:
0070531226
DDC classification:
658.421 THO
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Books
GCBS Library
Entrepreneur
658.421 THO (
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A010377
Books
GCBS Library
Marketing (sales and conusmer)
658.421 THO (
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A08292
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346.066 POB
Consumer Protection Act of Bhutan 2012.
346.066 POB
Consumer Protection Act of Bhutan 2012.
658.406 PAT
Change management :
a guide to effective implementation.
658.421 THO
The customer-centered enterprise :
how IBM and other world-class companies achieve extraordinary results bt putting customers first.
658.8 KIM
Blue ocean strategy :
how to create uncontested market space and make the competition irrelevant.
658.812 TIM
Customer service :
career success through customer loyalty.
658.83 HAW
Consumer behavior :
building marketing strategy.
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