000 -LEADER |
fixed length control field |
00542nam a22002057a 4500 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
OSt |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20230206160728.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
200610b ||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781138236813 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
REF BUT |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Buttle, R. |
245 ## - TITLE STATEMENT |
Title |
Consumer relationship management: |
Remainder of title |
concepts and technologies |
250 ## - EDITION STATEMENT |
Edition statement |
3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
Routledge, |
Date of publication, distribution, etc. |
2017. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxv, 400 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Management. |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Maklan, S. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Reference |